We normally have only 5% chance of damage during shipping.
All claims/damage on arrival are to be reported on phone immediately and email the photos within 3 hours of receipt of the shipment.
Report immediately through call and raise the ticket with the below details.
No of product/item – Defective
Photo of damaged product
Watches.com would bear 100% of the cost of the damaged Products.
If the damage is below 50% of the total product ordered then we wont be able to resend the same.
No claim request will be entertained after 3 hours of receipt of item.
We would intimate the customer minimum one day prior to delivery and if nobody receives the parcel at the customer end we won’t be able to refund the amount. This is applicable for home delivery and delivery at other places.
Cancellation request for the dispatched orders will not be entertained, if the order consists of filters.